Delivery & Returns
We offer a delivery service to the UK and International Countries. Please see below for further details.
UK Delivery Service
We offer a standard delivery service to the UK, which includes England, Northern Ireland, Scotland and Wales. (delivered 3-5 working days approx).
Delivery is between 8am to 6pm Monday to Friday. Please confirm a delivery address where someone is available to sign for the delivery.
Redelivery: If you are not at home when your order arrives, the carrier company will post an ‘Attempted Delivery’ card through your door. Depending on which service is used, the carrier will hold your parcel until you contact them. For Fedex or DHL deliveries, if repeated delivery attempts fail to complete the delivery then the order will be returned to the Courier’s local Depot awaiting your instruction. The parcel will then be held at the depot for 5 days before being returned to us. For Royal Mail deliveries, parcels will be returned to the local depot and held for 14 days before being returned to us.
International Delivery Service
We offer a standard delivery service to Europe and the rest of the world. International orders are dispatched using DHL courier. The cost of delivery is calculated based on country to deliver to and the total weight of the product/s ordered. Prices are representative of the carriage and handling cost of your order. Delivery Time is between 7-14 working days approx.
Print On Demand Delivery Service
Because your book is individually made to order and hand made using traditional methods, for the initial interest in orders it may take up to 28 working days for us to Print and Bind your individual copy of the book, after which it is ready for dispatch. Please factor this binding time into the delivery times above. Print on demand service is available with standard delivery only.
If you are ordering goods for delivery outside of the UK, please note that your order may be subject to import duties and taxes, which are levied once the package reaches the destination country. Any such charges levied in relation to customs clearance must be borne by you. It is accepted by you that Harper Collins has no control over additional charges in relation to customs clearance and you must comply with all laws and regulations of the country in which you are receiving the goods. Customs policies vary widely from country to country so Harper Collins recommends that you check with your local customs officials or post office for more information regarding importation taxes / duties that may be applicable to your on-line order. You will be the importer of the goods and responsible for any import VAT and duty that may be borne. In addition, any charges for import clearance will be borne by you, the customer. We may provide certain order, delivery and product information, such as titles, to our international carriers and such information may be communicated by the carriers to customs authorities in order to facilitate customs clearance and comply with local laws.
Delivery Service Help
If you are experiencing problems with our delivery service, we will make every effort to assist you. Please contact us at: firstname.lastname@example.org or call us on 0844 576 8112 during business hours (8.30am-5.30pm Monday to Friday excluding UK Bank Holidays and Public Holidays).
It is important to us that you are satisfied with your shopping experience. If you are not entirely happy with our goods or services, you have the right to cancel your order up to fourteen (14) working days (Monday to Friday inclusive) of those goods being received. After receipt of your product, we will refund you the full purchase price of the goods you paid for your order, but we do reserve the right to charge you for the cost of returning the products by post. In such circumstances, you must return the products to us in good condition to the following address:
Web Customer Services
Refunds may only be given at the discretion of the management.
Returning Print on Demand Product
Please note that the usual returns policy does not apply for Print on Demand product, and these items cannot be returned, unless there is a manufacturing error or product defect, this does not affect your statutory rights. Cancellations and changes must be made by 10.00 a.m. on the day after you place your order.