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FAQs

About Our Products

How do the editions available to buy here from HarperCollins differ from Tolkien products bought elsewhere?

Exclusive editions:  As a publisher, HarperCollins has access to authors and fine binders, enabling us to offer a limited number of signed hardbacks and luxury leatherbound editions for new titles.

Print on Demand of Out of Print books: Over the years there's been a huge demand among collectors and Tolkien fans to republish the backlist of out of print titles. The best way for us to do this is to publish each title on demand - meaning when you order a specific book, we print it just for you. This service is exclusively available on Tolkien.co.uk. We hope you like them.

Standard books: Finally, if you just want the standard hardback or paperback for recent titles, we can provide you with those on our site too.

About Our Site

How do I search for a product?

You can browse or search for the items you would like to order using our main categories, Fiction, Non-fiction, Print on Demand etc. You can also use the ‘Search the site’ function at the top right of each page for a quicker search, by ISBN number, author, book title or a key word.

How do I place an order?

There are three ways to order with us: through the website; with our customer services team, or by mail order.

Through the website: If you want to order from the tolkien.co.uk website, select your item(s) and click on the ‘buy’ button. You will get a ‘Continue shopping’ or ‘Checkout’ option box in the top right corner. If you are ready to checkout, click on this button. You will be directed to an easy to use step-by-step journey to purchase your products.

With our customer services team: You can call or email our customer services team who will be happy to take your order via email or over the phone, Telephone: 0844 576 8112 during business hours (8.30am-5.30pm Monday to Friday excluding UK Bank Holidays and Public Holidays).

Email: weborders@harpercollins.co.uk

By mail order: You can send your order by writing or by using our download order form together with a cheque, payable to: HarperCollins Publishers, to the following address Tolkien Web Orders, Web Customer Services, HarperCollins Publishers, Westerhill Road, Glasgow, G64 2QT.

Why do I need to create an account?

Creating an online account allows you to shop much more efficiently and allows you to view your order history. You don’t have to worry about entering your details every time you want to shop with us. Simply fill in your details and create your own personal password. Your details will be saved securely,  and you can change your details at any time by logging in and clicking on ‘My Account’ which will take you to the ‘My Profile’ page.

Can I deliver to a different address than my home address?

Yes, you can choose a different address to deliver your goods to other than your billing address by clicking on the option on the ‘Delivery Details’ page.  You can also edit your details during the checkout process.

How does international delivery work?

You can buy from or send to an international address. The countries that are eligible for this service are based on our cost and risk assessment, and you can see a list of these countries in the dropdown when you make your selection. Please allow extra time for delivery abroad, and be aware of our international delivery charges, and the local import duties and taxes. For more information, please see the ‘Delivery and Returns Details’ page.

Can I track my order?

We don’t currently have the ability for you to track your order, but you can view your order history through your online account. Log-in with your email address and password which you would have set up at registration, and you will have full access to your order history through the ‘My account’ link on the top right of the site. If you require more details about your order, please contact our customer service team who will be happy to help you, via email or over the phone, Telephone: 0844 576 8112 during business hours (8.30am-5.30pm Monday to Friday excluding UK Bank Holidays and Public Holidays). Email: weborders@harpercollins.co.uk

Why is there a different returns policy on my Print on Demand book?

The usual returns policy does not apply for Print on Demand product, and these items cannot be returned, unless there is a manufacturing error or product defect. Because they are made exclusively for you, please check that you are happy with your title and quantity ordered. This does not affect your statutory rights. Cancellations and changes must be made by 10.00 a.m. on the day after you place your order.

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© 2014 HarperCollins Publishers Ltd, registered in Scotland, Company No. 27389. Registered address: Westerhill Road, Bishopsbriggs, Glasgow G64 2QT. Tolkien, various forms of Tolkien’s signature and monogram, and the titles of Tolkien’s works are registered trade marks of The J.R.R. Tolkien Estate Limited and/or its licensees. HarperCollins Publishers Ltd and The J.R.R. Tolkien Estate Limited expressly reserve all their rights in the content of the site.

© Warner Bros. Entertainment Inc. All rights reserved. THE HOBBIT: THE DESOLATION OF SMAUG and the names of the characters, items, events and places therein are trademarks of The Saul Zaentz Company d/b/a Middle-earth Enterprises under license to New Line Productions, Inc.

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